Consulting

EMPLOYEE ENGAGEMENT PROGRAM

The world has a crisis of engagement and possibly, this is more critical for Nigeria- one with serious and potentially long-lasting repercussions for the nation’s economy.

A highly engaged workforce means the difference between a company that thrives and one that struggles.

When employees are engaged, they are passionate, resilient, creative, and entrepreneurial, and their enthusiasm fuels growth. These employees are emotionally connected to the mission and purpose of their work.

When employees are not engaged, they are indifferent toward their jobs- or worse, outright hate their work, supervisor/manager, and organization — and they will destroy a work unit and a business.

But it doesn’t have to be this way, WINBOX experts work with various organizations in industries across banking, finance, hospitality, healthcare, energy, automotive, manufacturing, transportation, retail and many more to build enterprise-wide consulting solutions to maximize employee engagement.

Our standard programs (of survey, analysis, and solutions implementation) range from #10,000 – #15,000 per employee depending upon the unique demands of your organization, with a survey and analysis only version available for small-to-medium sized enterprises at #2,500 per employee. The measurement includes global benchmarking standard questions and additional question items chosen by you based upon your organization’s unique needs.

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CUSTOMER/CONSUMER ENGAGEMENT PROGRAM

This is designed for:

  • tracking the market trends of your products and services, plus your consumers/customers market choices and psychology either as an existing or in-coming brand;
  • connecting existing or emerging product/service brands with the ever-growing African market via social media; and
  • strategic consultations by media houses for ads and campaigns.

Though some may believe customers’ purchasing decisions are guided primarily by rational thinking, our research has shown otherwise. Customers form strong emotions about your company based on their experiences with your people and products– and those emotions strongly influence their buying decisions.

Aggressive advertising campaigns, mega sales promotions, promises of low prices, and reward programs may get customers through the door – but they don’t create the types of emotional connections that drive long-term profits and loyalty. If your customers aren’t “true believers,” your company risks surviving based on a price relationship alone- and will never prosper.

Nothing predicts organic growth like customer engagement- the emotional connection between your customers and your company. Customers who love your company — your true believers — say that they “can’t live without it.” They shop more often, buy more, tell others about it, and — most importantly – are less price sensitive. Customers who hate your company spread negative emotions to stop others from doing business with you.

The WINBOX Customer Engagement Score (WINBOX CES) is a concise survey comprised of three actionable items with the most conclusive links to crucial customer outcomes. It categorizes customers into three distinct groups: fully engaged, indifferent, and actively disengaged.

And here’s something you have to know: Simply “satisfying” customers doesn’t have the same effect as engaging them. Traditional customer satisfaction programs don’t work. As experts in customer behavioral economics, we can provide your company with strategies to explode your number of true believers and drive organic growth.

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EMPLOYEE ASSISTANCE PROGRAM

Trauma, financial crisis, violent crime, domestic abuse, relationship breakdown, and substance abuse among other things are a few examples as to why employees are severely impacted by stress and mental disorders. Employers experience the impact as the combination of these disorders places enormous strain on employees and their ability to perform at work and live healthy and fulfilled lives.

The World Health Organisation estimates that depression will be the second most disabling condition by 2020 and employers are realising that without an EAP, they will inevitably face the impact of this.

WINBOX’s Employee Assistance Programs (EAPs) aim to assist employees and their families in coping with the challenges of modern life, enhancing workplace well-being, mental health and productivity. Our clients experience a positive return on investment through the implementation of our unique and proactive EAP which delivers market-leading engagement rates.

Our EAP service, delivered through a skilled team of registered and qualified psychologists, psychiatrists, therapists, coaches, counsellors, and social workers, offers:

  • Health & Lifestyle Coaching
  • Personality Strengths/Self Discovery Coaching
  • Career & Performance Coaching
  • Business Goal Coaching
  • Personal Finance Coaching
  • Relationship Coaching
  • Psychotherapy
  • Emotions Healing Therapy
  • Behavioural Therapy
  • Physical Therapy
  • Marriage Counselling
  • Legal Counselling

 

  • Confidential counselling, health information and wellness education in all official languages
  • Our counsellors are available 24 hours a day, 365 days a year
  • Emotional, financial and legal support services:
    • Telephonic and face-to-face counseling to assist with personal problems such as stress, depression, addictions, relationships, abuse, trauma, work/life balance and goal setting
    • Financial and legal advisors for advice and support with budgeting, debt counselling, finance, tax and legal matters
    • Assistance with workplace trauma interventions
  • A comprehensive daily mobile VAS (Value-Added Service) contents on stress management for your people and an online health portal with e-tutorials and the “Ask a Professional” health service
  • Coaching and support to Managers to help them cope with responsibilities and to equip them to assist troubled employees
  • Regular reporting to track utilisation and highlight key psychosocial issues prevalent to the workplace.

Our unique approach to positioning of the program and marketing of the services ensures high utilisation and ultimately a higher return on investment. It also supports employee wellness, boosts productivity and morale whilst reducing absenteeism.

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CORPORATE WELLNESS PROGRAM

CWP are no longer some things that are nice to have; they’re a must-have for a sustainable organization as a culture of wellness is a thriving workplace with a healthy, engaged, resilient, and productive workforce aligned with your objectives, focused on meeting goals, and inspired to contribute and innovate.

We help weave wellness into your workplace fabric by providing expert consultation to help your HR, employee assistance program, HSE, medical and wellness team create a step-by-step actionable plan.  

Corporate wellness solutions have been extensively evaluated and the evidence shows they can achieve the following aims and generate healthy returns on investment.

 

Reduce Costs Of long-term sickness absence, presenteeism (present at work but contributing less), employee disengagement, talents turnover, customer loss, conflicts, accidents, work errors, and health care
Increase Returns A major global research project conducted by PwC has suggested Benefit-Cost ratios of 3:1 are common, with every £1 spent on employee wellbeing generating about £3 of cost savings and performance gains from health, energy, resilience, engagement, talent retention, leadership, and customer service.
Build your Brand As a caring employer and committed partner in your employee wellbeing
Corporate Citizenship To meet or exceed expectations and requirements of CSR, Health & Safety, and the society

 

Our ultimate goal is to make small lifestyle (or work-style) changes with big overall results in dealing with the complex issues of reducing stress, absenteeism, ‘presenteeism’, healthcare costs, error and accident rates, conflicts, attrition rate, talent turnover rate, and customer loss rate in the workplace while significantly improving energy, resilience, engagement, efficiency, customer service, sales, teamwork, and leadership capacities. We seek to equip the workforce or those saddled with their wellbeing responsibility in both the corporate and public settings with the needed knowledge, experience, and resources for achieving this ultimate goal through:

– our BREAKFAST/LUNCH & LEARN moment – a PEP TALK/MOTIVATIONAL TALK on physical, mental, emotional, or social wellbeing-related issues for about 30 – 45 minutes with your staff.

– our uniquely interactive RESOURCE SITE like:

  1. Blog (tips and online tools) that engage employees in managing and improving their total wellbeing to realize more potential, and also in propelling employees with multiple risk factors into taking action to improve lifestyle behavior for lowering their risks.
  2. Weekly e-newsletters

iii. VAS – Our stress, health, & fitness management communication goes further to achieve your organization goals through our daily mobile tips (for 5 work days) tagged ‘Happy day @ Work.’

  1. Shop: Wellbeing enhancing products like books, audiovisuals; gifts, etc.

–  our CORPORATE PROGRAMS like:

  1. WorkFit scheme (a specially structured arrangement with accessible and affordable gyms and fitness centres across different locations for employees to commit to with a special participation points and reward system that enhances effectiveness as a fit body is essential for a fit mind at work plus reduces risk for chronic diseases and common illnesses that reduce productivity and increase healthcare cost. It is a subscription package for organisations at a specially discounted corporate cost),
  2. Executives Wellness Getaway (a 1-weekend retreat for professionals and executives to de-stress with luxury rest & meals, massages, fun-filling events & tours, counseling/therapy, talks, etc. It can also serve as a reward for the best performing employee/team per month.),

iii. Wellness/Fitness hang-out (a Saturday morning hang-out for your workforce with a professional fitness trainer for about 45 minutes, or a Friday evening hang-out for the entire workforce or teams to enjoy special massage treatments and have fun in a decent environment to de-stress for mind-body fitness, and at the same time foster team bonding. This could also serve as a reward for the best performing employee/team per month), and

  1. Corporate/Worksite Wellness Week (a weeklong array of wellness activities to promote a healthy workplace culture or a healthy, happy and highly productive workforce. This includes a wellness challenge contest, health risks/psychometric assessment, stress management workshop, health & wellness coaching, family fitness day, spa, health talks, special outreaches, games, fairs, fun, etc.)

Ready to experience this difference? Call us for more info.

Ready to experience this difference? Call us for more info.

 

  1. EMPLOYEE ENGAGEMENT PROGRAM

The world has a crisis of engagement and possibly, this is more critical for Nigeria- one with serious and potentially long-lasting repercussions for the nation’s economy.

A highly engaged workforce means the difference between a company that thrives and one that struggles.

When employees are engaged, they are passionate, resilient, creative, and entrepreneurial, and their enthusiasm fuels growth. These employees are emotionally connected to the mission and purpose of their work.

When employees are not engaged, they are indifferent toward their jobs- or worse, outright hate their work, supervisor/manager, and organization — and they will destroy a work unit and a business.

But it doesn’t have to be this way, WINBOX experts work with various organizations in industries across banking, finance, hospitality, healthcare, energy, automotive, manufacturing, transportation, retail and many more to build enterprise-wide consulting solutions to maximize employee engagement.

Our standard programs (of survey, analysis, and solutions implementation) range from #10,000 – #15,000 per employee depending upon the unique demands of your organization, with a survey and analysis only version available for small-to-medium sized enterprises at #2,500 per employee. The measurement includes global benchmarking standard questions and additional question items chosen by you based upon your organization’s unique needs.

Sign Up

CUSTOMER/CONSUMER ENGAGEMENT PROGRAM

This is designed for:

  • tracking the market trends of your products and services, plus your consumers/customers market choices and psychology either as an existing or in-coming brand;
  • connecting existing or emerging product/service brands with the ever-growing African market via social media; and
  • strategic consultations by media houses for ads and campaigns.

Though some may believe customers’ purchasing decisions are guided primarily by rational thinking, our research has shown otherwise. Customers form strong emotions about your company based on their experiences with your people and products– and those emotions strongly influence their buying decisions.

Aggressive advertising campaigns, mega sales promotions, promises of low prices, and reward programs may get customers through the door – but they don’t create the types of emotional connections that drive long-term profits and loyalty. If your customers aren’t “true believers,” your company risks surviving based on a price relationship alone- and will never prosper.

Nothing predicts organic growth like customer engagement- the emotional connection between your customers and your company. Customers who love your company — your true believers — say that they “can’t live without it.” They shop more often, buy more, tell others about it, and — most importantly – are less price sensitive. Customers who hate your company spread negative emotions to stop others from doing business with you.

The WINBOX Customer Engagement Score (WINBOX CES) is a concise survey comprised of three actionable items with the most conclusive links to crucial customer outcomes. It categorizes customers into three distinct groups: fully engaged, indifferent, and actively disengaged.

And here’s something you have to know: Simply “satisfying” customers doesn’t have the same effect as engaging them. Traditional customer satisfaction programs don’t work. As experts in customer behavioral economics, we can provide your company with strategies to explode your number of true believers and drive organic growth.

Sign Up

ORGANISATIONAL CHANGE MANAGEMENT

Change is inherently an emotional challenge, not a logical challenge. Successful change is created through urgency, passion, engagement, and ownership – emotional commitments more than logic analysis. Anticipating and proactively leading people through these inevitable emotional stages – without skipping or rushing — yields greater adoption and proficiency in the desired behavior.

Organizational Change Management (OCM) consists of two main components: the technical side and the people side of change. The people side of change is often more challenging because it requires a change in behavior to produce desired results. Motivating people in the organization to give up their current way of doing things – the very things they understand, are used to, and are comfortable with – and to start doing things in a completely new way is difficult.

WINBOX Change management consultants focus on the people side of your organizational change management in guiding your organization through culture change, process change, and reorganization. We can provide your staff with the strategy, tools and processes you need to succeed through change.

Nearly 70% of all change management initiatives fail. What makes the other 30% successful? According to Prosci’s Best Practices in Change Management report, leader in change management research, four factors determine the success of change management efforts:

  1. Visible and active sponsorship
  2. Frequent and open communications
  3. Structured change management approach
  4. Dedicated resources

Our change management consultants use our locally customised Prosci’s Model called SOAR® to help organizations integrate these four(4) factors into their change culture and in successfully communicating the “why” while helping them become more effective at the “how.” It is a data-driven approach to predicting, identifying, analyzing and mitigating resistance to change using Assessments, Coaching, and Training. Our Change Readiness Assessments and Change Project Risk Assessments are conducted to identify the probability of success based upon the actions already taken and planned.

When is Change Management needed?

  • System Upgrades
  • Business Process Design
  • Restructuring
  • Acquisitions
  • Mergers
  • Job Redesign

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TALENT RECRUITMENT & MANAGEMENT

Unlike other companies that offer simple Web-based assessments (and not much else), WINBOX, as behavioural analysts & advisors doesn’t just give you an interview. We provide the analytics and advice to transform the way you attract, recruit, assess, hire, onboard and develop high performers. Our hiring and development philosophy is based on three essential principles:

  • Start with natural talent.
  • Develop strengths.
  • Leverage the entire hiring and development process.

We act as a “Third Party Service Provider” that recruits, trains, and places employment ready candidates in line with client specifications to meet their Workforce needs. Our outsourced employees are capable of delivering value that far outweighs the cost of engaging them to our clients.

As a result of this value proposition, our client organisations have entrusted us with the outsourcing of roles such as:

  • Virtual Assistants/Lifestyle managers.
  • Executive/Personal Assistants.
  • Medics & paramedics.
  • Direct Sales Executives.
  • Customer Service/Enquiries Officers.
  • Call Centre Agents.
  • Office/Administrative Assistants.
  • Information Technology/Media Officers.
  • HR Support Officers/Employee wellbeing managers.
  • HR Managers/Consultants.
  • Project Management Staff.
  • Strategic Support Staff.

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FACILITY SUPPLY & MANAGEMENT

For corporate/on-site clinics & therapy/counselling rooms, office/private gym & spa, or related equipment and devices.
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